POP & Co is an established outsourced accounting firm based in Hawthorn, providing accounting services to a broad client base of small to medium businesses and high net worth individuals across a variety of industries. The firm supports clients with all their financial needs with particular strength in business consulting and accounting supporting services. We pride ourselves on being different than the standard accounting practice – we like to stand out from the crowd. Our focus is on providing care and quality services to our clients and all with a smile!
The firm is looking for an experienced, dynamic and organised Virtual Assistant to join our fast expanding team on a full-time basis to work from home.
KEY RESPONSIBILITIES
- Manage client enquiries and provide accurate information about services in a professional manner
- Schedule and confirm client appointments in a timely and organised way
- Coordinate with clients regarding cancellations, reminders, and required payments
- Manage email and calendars, including filtering, prioritising, and responding where appropriate
- Perform receptionist duties, file management, taking meeting minutes, and attending to ad hoc administrative queries, ensuring timely and practical solutions
- Build and maintain databases, ensuring accurate CRM data entry and ongoing data quality
- Provide consistently high levels of customer service
- Liaise with internal and external stakeholders as required to support business operations
- Maintain strict confidentiality of client and company information at all times
- Follow established policies, procedures, and service standards to ensure a consistent client experience
KEY REQUIREMENT
- Proven experience in a customer service–focused or administrative role
- Excellent written and verbal communication skills in English
- Ability to quickly understand, interpret, and follow instructions
- Experience working with overseas clients
- Experience working with Australian or UK clients is an advantage
- Proficiency in MS Office and confidence using cloud-based tools and online platforms
- Strong organisational skills and meticulous attention to detail
- Ability to work autonomously with minimal supervision and manage competing priorities
- Tech-savvy and comfortable learning new systems and processes
- A proactive team player with a positive, can-do attitude and strong problem-solving skills
