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Virtual Assistants

Outsourcing

January 11, 2023

4 FAQs about Virtual Assistants

With the evolution of technology there is also the rise of new job roles to…

Suveen

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©POP & Co. Unlocking the full potential of businesses.

Email management/filtering
Onboarding clients
Sales follow up
Calendar management
Follow up with clients/customers
Receptionist duties
Taking down meeting minutes
Recruitment
Debt collection

File management (organising files using OneDrive, Dropbox, Google Drive etc)
Database building (updating and maintaining email and contact lists on your CRM)
Database clean up
Board meeting preparation
Transcription (transcribing voicemail, video or audio, podcast etc)
Creation of basic reports (reports on weekly tasks, deliverables and sales)
Preparation of business presentations (PowerPoint)
Rent roll admin and billing (for real estate agents)
ASIC management – annual reviews, Form 362s

End to end payroll services
Processing timesheets
Processing payroll
Annual leave management
Personal leave management
Long service leave calculation
Implementation of payroll systems and procedures
STP lodgement
Payroll reconciliation
Superannuation
SGC tax calculation
Payroll tax

Bank reconciliation
End-to-end payroll
Creditor management
Past reconciliation
Residual work
Accounting data entry
Accounts payable
Time billing
Debtor management
Superannuation
Compliance including BAS, IAS, superannuation etc
Fuel tax credits
End-of-year payroll
Incolink reconciliation
Inventory and stock control
Workcover
Hire purchase and lease reconciliation
Long service leave reconciliation

Cloud based contact centre
Remote call centre
Inbound contact centre
- Support services
- Ordering process
- Dispatch
Outbound contact centre
- Telemarketing
- Telesales
- Market research
Data management services
Virtual assistance
Software/technical help desk

Revenue cycle management
- Eligibility check and demographic verification
- Collection of co-pay/balance
- Claim creation, validation and submission
- Correcting errors/denials
- Claim follow up
- Statement to patient
- Collecting payments from patient
- Data analytics
Revenue cycle transformation
Healthcare analytics
Consulting services and solutions

SOA preparation
ROA preparation
Fact Find updates
Xplan snapshot reports
Beneficiary form completion
Completion of Client Service Agreements
Conducting fund manager calls
Implementation form preparation

HR recruitment and onboarding
- End to end recruitment and onboarding
- Post and manage job adverts
- Screen potential candidates
- Reference checks
- Create interview documents
- Personality testing and aptitude testing
- Construction and execution of induction
- Manage all HR paperwork including contracts
- Completion and review of policies and procedures
- Employee onboarding and creating onboarding packs
- Position description
Employee relations
- Performance management
- Probationary and Annual reviews
- Career progression and development structure
- Creation/revision/update policies and procedures
- HR and Fairwork compliance
- HR health check
- Leadership development
- Mediation and problem solving
- Culture management and improvement
- Interpretation of industry awards

Superannuation
BAS
Fuel tax
End of year payroll
Incolink reconciliation
Payroll tax
Inventory and stock control
Workcover
GST reconciliations
IAS
Loan account reconciliation
Single touch payroll (STP)

Budgets
Fixed asset registry
Budget to actual
Retention analysis
Group reporting
FBT information reconciliation
Forecasts
Depreciation allocation
GST and tax reconciliation
Cash flow reporting